• PRIVACY/TERMS

    PRIVACY

    Adapted Clothing on the Net has made every effort to protect your privacy and personal information. We do not require that you provide any credit information on- line when creating an estimate. Every request for an estimate results in an estimate and personal phone call to you. These steps are necessary so that we may communicate and confirm your requirements, as well as discuss invoicing, shipping address, and payment options. Only then will an order be generated. 
As a customer, you trust us with your personal information. We respect that and wish to assure you that we are committed to protecting that information. We do not sell or share the information with anyone outside of our company. The information you provide is used solely for the purpose of providing you with our product and services in a manner that best meets your needs. It has been clearly communicated to all our staff that access to customer files is strictly confidential and can only be used for the purposes intended.

    TERMS

    Pricing: All prices shown on our website are in Canadian funds and do not include taxes or shipping. Prices are subject to change without notice.

    Returns: Your intention to return merchandise must be communicated to us within 10 days of receipt for a full refund or exchange, less shipping cost. Returns will only be accepted on the condition that return courier or postage is pre-paid to our supplier’s location.

    Shipping: Shipping cost is determined by location and will be quoted on your estimate.

    Sizing: If you are unsure of the size you require, we strongly urge you to contact your health care professional / caregiver and seek their advice.

    Color Selection and Print Preference: If needed, you will have the opportunity to specify colors as well as print preference.

    Substitutions: In order to meet your requirements and to fully satisfy you, we will, in certain instances if necessary, substitute equal or better at no extra charge.

    OUR GUARANTEE

    Satisfaction Guaranteed.

    We will gladly replace or refund returned merchandise that does not meet your expectations, less shipping cost.