• FAQ

    How soon will my order be shipped?

    All orders are shipped within 3-5 days from receipt.

    Who do you use when shipping orders?

    Our standard method for shipping is Canada Post.

    What is your shipping cost and what does it include?

    For Canadian customers only, shipping is based on your location. Courier and Canada Post are our preferred partners.

    What happens if I do not receive my order within 10 days of shipping?

    Notify us immediately and we will provide you with the shipping invoice and tracking number.

    Do you accept credit cards?

    Yes we do, but not over the internet.

    What if I do not have a credit card and wish to pay by cheque as well as need the merchandise in a hurry?

    We will make every effort to work with you. If the end user is a resident in a member facility (Nursing Home), we may ship your order immediately based on information they provide. If not, your order will be shipped upon receipt of your cheque.

    Upon receipt of my order, I am unsatisfied, and wish to return it. What do I do?

    Simply give us a call & explain the circumstances. We will, then determine with you to either refund, exchange or credit you in full. Returned merchandise must be in a saleable condition, be unused, unwashed and unaltered. Return freight must be pre-paid by you.

    Can I return what’s on sale merchandise?

    Items sold on clearance cannot be returned. The sale is final and is noted on your purchase invoice.

    How long do I have to decide whether merchandise is defective and subject to return?

    30 days from date of invoice. Proof of purchase is required.